Welcome back to This Week in Apps, the weekly TechCrunch series that recaps the latest in mobile OS news, mobile applications and the overall app economy.
The app industry is as hot as ever, with a record 218 billion downloads and $143 billion in global consumer spend in 2020. A new forecast this week expects consumer spend to grow to $270 billion by 2025.
Consumers last year also spent 3.5 trillion minutes using apps on Android devices alone. And in the U.S., app usage surged ahead of the time spent watching live TV. Currently, the average American watches 3.7 hours of live TV per day, but now spends four hours per day on their mobile devices.
Apps aren’t just a way to pass idle hours — they’re also a big business. In 2019, mobile-first companies had a combined $544 billion valuation, 6.5x higher than those without a mobile focus. In 2020, investors poured $73 billion in capital into mobile companies — a figure that’s up 27% year-over-year.
This week, we’re looking into what’s next for the future of one of the top social apps (Twitter), as well as Spotify’s latest announcements around its future plans for podcasts and subscriptions, along with other top stories, including the Clubhouse security problem.
Twitter wakes up
Twitter over the years has been slow to roll out new features that dramatically impact its platform — even going so far at one time to build an entirely separate app just to test a new way to link together conversation threads. Its slow momentum and failure to build features users actually want, like an edit button, has left Twitter feeling a lot like the same experience it was in its earlier years — a public SMS of sorts (albeit one with more utilities for tweet discovery and management).
This has also contributed slow user growth, which opened up Twitter last year to pressure from activist investors to oust CEO Jack Dorsey, who was then planning to move to Africa, while also still running Square. (He decided not to go because of the pandemic… and, well, to keep his job, we’d guess.) Following this more intensive scrutiny of Twitter’s operations, the company in recent months has begun to speed things up on the product front.
Last year, it rolled out to its global audience a stories-like feature called Fleets, offering a place for more ephemeral content to live on its platform. It began development on a Clubhouse rival, Twitter Spaces, which is surging ahead with updates and new features. And it’s working on a community-led misinformation debunking effort, Birdwatch.
Twitter also began to make a series of acquisitions to build out its product teams, with additions like social app Squad, stories template maker Chroma Labs and podcasting app Breaker. And more recently, it bought newsletter platform Revue, which is already integrated on the Twitter website.
And it’s not done. This week, Twitter announced even more new products were in the works.
One, a new product called “Super Follow,” represents Twitter’s first-ever paid feature. The idea with the Super Follow is to turn Twitter into a platform where creators can monetize their fan base — with a “Super Follow” subscription, fans can access member-only perks. These can include whatever the creator wants — newsletters, videos, deals, community access and even paywalled content like tweets, fleets and audio chats in Twitter Spaces.
Along with this, Twitter introduced “Communities,” which, in addition to allowing social networking around interests, give Super Follow-using creators a place to organize their own private networks.
And it’s finally working on tools to auto-block and mute the trolls, too. 🙌
To put it mildly, this strategy represents one of the more radical shake-ups to Twitter’s platform to date. It not only challenges other networks — like Facebook, Discord, Patreon, Substack and Clubhouse — it positions Twitter’s slew of new features not just as fun add-ons, but rather as general-purpose tools that allow anyone to build and grow their own communities whichever way they want.
The one big miss on this front is that Twitter no longer has its own social video app to throw in the mix, too. Sadly, the company shut down both Vine and now, Periscope. Though Twitter itself supports video, Vine’s closure led to a hole in the market that’s since been filled by TikTok. And unfortunately, sharing TikTok links on Twitter is poor experience — they just display as previews that take you to a new TikTok tab when clicked. To get TikTok videos to play in-line, you have to download them first — something not all creators permit.
Nevertheless, Twitter is expecting the changes to help it to double its revenues by 2023, and grow its daily user base to 315 million, up from the 192 million it has today.
Spotify looks to new subscriptions for revenue growth
Twitter isn’t the only one looking to new subscriptions to make more money. Spotify this week also announced a good handful of updates, including a high-end Premium add-on for higher-quality music streams, called Spotify HiFi.
The company also confirmed its plans to test paid podcast subscriptions. The big bet here is that some podcasts are so compelling and have such a loyal fanbase that listeners will pay for their content, or maybe just their extras. These, of course, will no longer really be “podcasts” at this point — they’re paid audio programs. The feature will be introduced to Spotify’s creation app Anchor this spring.
But overeager adoption of paywalls by podcasters (who can’t make a living from their ad sales) could push more users to new social audio platforms, like Clubhouse and Twitter Spaces, where content is free and conversations are more participatory. Anchor’s solution for audience engagement is to roll out Q&As and polls. But why bother clicking, when you can hit up a Clubhouse room and talk?
Clubhouse’s exclusivity leads to discovery of security problems
The demand for Clubhouse access is becoming so high that people are figuring out ways to reverse-engineer the experience, TechCrunch reported this week. A developer found a way to broadcast Clubhouse audio feeds in real time to users who couldn’t get in because they didn’t have an invite or an iPhone. Though Clubhouse blocked the effort later in the week, the fact that a developer was able to gain access to Clubhouse audio feeds in the first place was an indication that the app isn’t as locked down as one might think.
In addition, other researchers have figured out ways to “ghost listen” to rooms without displaying user profiles — essentially, eavesdropping. And users in China appear to be able to listen to a room conversation facilitated by Clubhouse’s service provider Agora by using a VPN — even though they can’t technically “join” a room due to the app itself being banned.
Clubhouse’s appeal has a lot to do with how its social audio spaces aren’t recorded, so people can be themselves. There’s an expectation that you are only speaking to a group who’s listening and there’s no way to go back for a transcript or recording later. In other words, it’s not a podcast — it’s live. It’s social. And it’s semi-private.
These security breaches prove that’s not entirely true.
Apple added guidance for app developers to help them complete App Store privacy labels. Specifically, it added information about data types, like email and messages, and gameplay content. Not coincidentally, I’m sure, Google added a privacy label to Gmail this week, too.
Apple’s “Sign in with Apple” button is now a part of the U.S. DoJ antitrust investigation against the company, reports The Information. Apple requires the option on all apps that offer sign-in buttons from other companies, like Facebook and Google, which has upset some developers. Investigators are looking to better understand how use of the button makes it more difficult for Apple device users to switch to other platforms.
Apple Entrepreneur Camp applications opened up for female founders and developers. The camp will run online July 20-29, 2021, offering attendees code-level guidance, mentorship, plus access to Apple engineers.
Apple tweaked the subscription “buy sheet” in iOS 14.5 beta. The new screen aims to make the price of an app’s subscription more clear to end users.
Apple hid an Easter egg in its Apple Store app to celebrate its 10-year anniversary.
Google this week announced the next set of features coming to Android in its spring 2021 release. Flagship items include a password checkup tool and a way to schedule your texts (!!!). The latter means you can compose a message at any time, then pick the time you want it to send. iMessage, your turn! Other improvements included updates to the screen reader TalkBack, Maps (which gets a dark mode default option), Assistant and Android Auto.
Google launches an Android Sleep API for use in health and wellness apps. The new API will use the phone’s light and motion sensors in combination with an onboard API model to generate information like a “sleep confidence” determination and daily sleep segments.
Food & Drink
Food delivery app DoorDash stock falls after its first earnings. The company reported $970 million in revenue versus $938 million expected and a loss per share of $2.67. But shares dropped as much as 13% on DoorDash’s forecast, which said some of the earlier tailwinds it saw under stay-at-home orders in the U.S. will turn around as the country gets the vaccine under control.
Food delivery apps got a boost during the Lunar New Year holiday week in China, thanks to COVID-19 travel restrictions that kept people at home and prompted more remote gift deliveries, in particular food orders from services like Meituan and Alibaba’s Ele.me.
An iPhone app called Museum Alive, reviewed by The Verge, includes narration from Sir David Attenborough as an extension of his Natural History Museum Alive film. The app includes interactive AR exhibits with extinct animals in their own habitats.
Mobile investing app Robinhood reports seeing 6 million new customers on Robinhood Crypto just this year. By comparison, the number peaked at 401,000 customers in a single month in 2020, with a monthly average of 200,000 customers trading on Robinhood Crypto for the first time.
Google emailed users of the old Google Pay app and website that they’ll lose transactional capabilities on April 5 and will need to switch to the updated Google Pay app instead.
At Snap’s investor day, the company projected 50% annual revenue growth for the next several years. The company spoke of the app’s main features — Camera, Map, Chat, Stories and Spotlight — each which it believes to be multibillion-dollar revenues streams in the long-term. It also talked about its investments in AR, Snap Ads, Shows, Stories and its TikTok rival, Spotlight. Investors responded favorably to the news, with shares up 11% on Tuesday, pushing the company’s valuation over $100 billion.
Instagram adds its TikTok rival, Reels, to its slimmed-down Instagram Lite app aimed at emerging markets. Some are already dubbing it “bloatware.”
TikTok partners with Portland Timbers and Thorns FC in its first U.S. soccer deal. The multi-year deal will have the clubs distributing video content in collaboration with TikTok, and will see the clubs featuring the TikTok logo on their jerseys.
TikTok owner ByteDance agrees to $92 million privacy settlement with U.S. TikTok users after a year of litigation. The claims in the lawsuits said TikTok was using a broad array of biometric data and content from user devices for ad targeting and profit. TikTok said it disagrees with the assertions but wanted to put an end to the lengthy litigation.
TikTok’s latest transparency report for H2 2020 said the app removed over 300,000 election misinformation videos, and another 400,000 from the For You page. The percentage of deletions were in line with the prior report, despite the busy election season it covered.
The Washington Post reports conservative backer Rebekah Mercer, whose family also funds Breitbart, now controls two of the three board seats at right-wing Twitter alternative, Parler. The app’s founding CEO John Matze was pushed out last month, and Mercer has since exerted more control over the company’s direction.
Twitter banned 100 accounts linked to Russian troll farms. The accounts were caught up in part of a larger enforcement action Twitter took against 373 accounts with connections to Armenia, Iran and Russia. The Russian accounts were being used to amplify talking points in favor of the Russian government.
Facebook tests new tools to combat child exploitation. One tool will pop up a message for people who use search terms linked to child exploitation that reminds them of the consequences and points them to resources to get help from offender diversion organizations. Another will alert users to the legal ramifications of sharing viral, meme child exploitative content. The company also updated its child safety policies and updated its reporting menu across FB and IG to include a section for a report that “involves a child.”
Top social apps including TikTok, Instagram and Pinterest added new features to support those with eating disorders as part of National Eating Disorders Awareness Week (February 22-28). Among the changes, TikTok and Instagram added features to encourage body inclusivity; TikTok now redirects some eating disorder searches to point to support resources; Instagram added links to local helplines in Australia, Canada and the U.K.; Pinterest donated credits to encourage people to tune into NED Awareness events; and more.
Flickr rolled out a widget for both iOS and Android devices. The widget lets you enjoy a rotating selection of photos from Explore on your home screen — great for someone looking for variety, instead of a static home screen.
Messaging / Communications
Telegram adds an auto-delete option for all messages, which lets users automatically delete messages after either 24 hours or seven days. The feature was previously available only for its encrypted Secret Chats. It also added expiring invite links and an option to create broadcast-only groups.
WhatsApp details what will happen when users don’t agree to the privacy changes by the May 15, 2021 deadline. It said for a short time (a few weeks), the users will be able to receive calls and notifications, but won’t be able to read or send messages, to give them more time to agree.
More Google Hangouts users are being migrated over to the Google Chat “preview” experience. The company had said it would split Hangouts into two services, Chat and Meet. The transition began last year, but personal account holders had only been told “early 2021” for their migration date. Early reports (see below) say the new experience is lacking when it comes to video call integration and lack of SMS support.
Streaming & Entertainment
YouTube announced it will roll out parental control features for families with tweens and teens that will allow them to graduate more safely from the YouTube Kids app to “real YouTube.” Parents will be able grant kids more access through their “supervised” Google Account, then choose from one of of three levels of YouTube access ranging from a selection that’s more tween-friendly to another that’s more appropriate for older teens. By using the account, parents are also agreeing to allow YouTube to collect personal data from the kids — something it couldn’t do in YouTube Kids.
Disney’s adult-friendly Star channel launched outside the U.S. to Disney+ subscribers in Europe, Australia, New Zealand and Canada. The additional channel combines content from Disney Television Studios, FX, 20th Century Studios and 20th Television, and bumps Disney+ price up by a small amount (a few pounds in the U.K., e.g.). Parental controls were also added to block kids from accessing the more adult fare.
South Korean media reported the country’s current prime minister, Chung Sye-kyun, has joined Clubhouse, making him the most senior political leader to join the growing app.
Google’s mobile-friendly online games, GameSnacks, developed by its Area 120 in-house incubator, are being integrated into Chrome on iOS and Android Pay in select emerging markets. The HTML5-powered games are a way that Google is routing around app stores, and instead delivering gaming content to users without the associated app store fees. It’s also a more lightweight model for gaming, which helps in some markets where storage space and bandwidth are concerns. The company is experimenting with bringing the games to Google Assistant next.
Chinese mobile games released on the U.S. App Store and Google Play Store raked in $5.8 billion during Q24 2020, up 34.3% from a year ago, and accounting for over a quarter of the world’s mobile gaming revenues, per Sensor Tower data. Top titles include big names like Call of Duty (a collaboration between Tencent and Activision) and Tencent’s PlayerUnknown’s Battlegrounds. as well as those from smaller studios such as Mihoyo’s Genshin Impact and Magic Tavern’s Project Makeover.
In the ongoing Epic Games versus Apple legal showdown in the U.S., Epic is now trying to locate former iOS software chief Scott Forstall to testify, after Apple said Forstall didn’t respond to its request to appear.
Meanwhile, a U.K. court blocked Epic Games from challenging Apple’s Fortnite ban. The court said Epic’s lawsuit against Apple would be better to pursue in the U.S., but allowed the suit against Google to continue.
Epic Games is sending players V-Bucks to settle its Fornite loot box class action lawsuit. The settlement is supposed to be for U.S. players only, but Epic is offering the V-Bucks to global players.
Amazon’s Luna cloud gaming service, which lets users stream games across platforms including Windows, Mac, Android, web browsers on iPhone and iPad and desktop, has now arrived on Amazon’s Fire TV devices in an expansion of its early access program.
App Annie announces new features to help customers discover gaming launches, as well as measure and visualize performance of games. The features include RPD (revenue per download), Align Apps by Launch, Cumulative Downloads and Cumulative Revenue, and a Soft Launches Report.
A floating gaming toolbar has been found in the code of the Android 12 Developer Preview. Full details are not available but one button is a picture of a game controller while the other is suspected to be some sort of option to record your current gaming session.
Social casino game Coin Master from Moon Active tops $2 billion in lifetime player spending, reports Sensor Tower. The title booked $1.2 billion in 2020 alone, up 122.4% year-over-year, boosted by pandemic boredom and in-game spending.
Zynga is creating its own first-party walled garden for ad tech, due to Apple’s push for app tracking transparency. More companies could do the same, argues Mobile Dev Memo.
Health & Fitness
The New York Department of Financial Services said in an investigative report that Facebook has now taken steps to prevent it from collecting unauthorized data about people’s medical conditions, The WSJ reported. The company had been collecting the data through its SDK installed in numerous apps, then matches the sensitive, personal data to users’ Facebook accounts for ad targeting. One app involved, period tracker Flo, separately settled with the FTC in January over its involvement.
Australia’s ABC News app hit the top of the App Store following the upheaval related to Facebook’s ban of Australian news sources on its platform. The app become No. 1 in News and No. 2 Overall, ahead of Facebook and its other apps, including Messenger and Instagram.
💰 YouTuber David Dobrik’s retro photo app raised $20 million in a Series A round led by Spark Capital. The app’s gimmick is that it allows you to snap photos in an old-fashioned camera interface where photos don’t “develop” until the next morning. The TestFlight, capped at 10,000 users, was full within a weekend of launching.
💰 Celebrity video platform memmo raised $10 million Series A, in a round led by Left Lane Capital. The concept is similar to U.S.-based Cameo, but Stockholm-based memmo’s strategy is both global and localized.
💰 Snack, a TikTok-like dating app, raised $3.5 million in a round led by Kindred Ventures and Coelius Capital. The startup was founded by early (Match Group-owned) Plenty of Fish exec Kimberly Kaplan, and targets Gen Z by way of a video feed with likes and comments that lead to DMs.
💰 AI-powered transcription service Otter, available on web and mobile, raised $50 million ($40 million in new funds) Series B. The service got a boost from the pandemic and its Zoom integration.
💰 Spain’s Wallapop raised $191 million at an $840 million valuation for its classifieds marketplace. The funding was led by Korelya Capital, a French VC fund backed by Korea’s Naver. The app was previously going to merge with U.S.-based LetGo, but later shelved those plans. (LetGo instead was bought by OfferUp.)
🤝 Austrian app marketer App Radar acquired Spanish rival TheTool. At the time of the deal, TheTool provided data insights for some 400 app marketing clients. The assets-only deal will allow App Radar to expand its presence across Europe.
💰 Indian edtech startup Doubtnut raised $31 million for its website and app that help students learn math and science. The app lets students take a photo of the problem, then uses ML and image recognition to deliver the answer in the form of short videos.
🤝 Design platform Canva, which works on both web and mobile, acquired Kaleido, the maker of a drag-and-drop background removal service, remove.bg, for photos and videos. It also bought Smartmockups in the Czech Republic, which lets anyone create mockups for t-shirts, mugs and other items.
🤝 Podcast host and ad network Acast bought RadioPublic, a maker of tools for podcasters, including a website maker, marketing tools, and the RadioPublic podcast app. The latter will remain live and the team will stay in the U.S.
💰 Copenhagen-based Podimo, a subscription service for podcasts, raised €11.2 million in funding. The app offers access to over 600 exclusive shows, and shares its revenue from subscriptions with its creators.
❓Beijing-based tutoring app Yuanfudao is said to be raising funding at a $20 billion+ valuation. The funding would follow a prior $2.2 billion round that valued the business at $15.5 billion.
📈 Roblox shares to begin trading March 10. The cross-platform gaming service, which is popular on mobile, has opted for a direct listing instead of an IPO.
A new Slack competitor, Quill, launched out of stealth this week, TechCrunch reported, with its apps for the web, Mac, Windows, Linux and Android and iOS on mobile. Like Slack, Quill lets co-workers communicate through channels, video and voice. But it also addresses some of the issues Slack overlooks. One, “structured channels,” lets admins enforce threads, for example. It also automatically moves up active conversations, limits notifications, has improved pinning, supports moving threads between channels and places video and chat side-by-side, to name a few. You can even interact with Quill via SMS and email.
Andy Allen, former head of Product at WeTransfer, teamed up with Mark Dawson, the lead graphics engineer from Allen’s former prior company Fifty Three, to create a new set of “default” apps with ANDY. That is, the company’s new apps aim to update your basic set — like weather, calculator and timer.
“Most of the default apps haven’t changed over the last 10 years. Yet we’re still using them. I see that as a sign that we’ll still need basic apps like weather, calculator and timer in another 10 years,” notes Allen.
What makes ANDY apps different is that they’re built inside a game engine to unlock new experiences that makes them feel more like games themselves. They’re also skinnable, with three skins available at launch and more to come every few months. The apps require a subscription to work — either $14.99/yr for all apps and basic skins or $69.99/yr for all apps plus basic and limited-edition skins, as well as limited-edition collector cards. The company plans to expand its app collection over time.
Spotted this week by the folks at iMore, the new YouWidget delivers a YouTube iOS widget that puts a live video feed on your home screen along with other stats. For YouTubers and fans alike, the app could be useful in helping to track a specific channel’s releases and their other subscriptions. But even if you don’t need live videos, the app offers a widget with statistics for any channel — including subscriber counts, views and video counts.
Vienna’s GoStudent raises $244M at a $1.7B valuation for its online tutor marketplace – TechCrunch
Online teaching came into the spotlight for many students and parents in the last year, and today one of the companies that saw a big lift during that rush of activity is announcing a big round of funding to carry it into what has emerged as a more permanent change of habits for many learners.
GoStudent, a marketplace where K-12 students (and their parents) can find and engage with one-to-one video-based tutors in a variety of subjects, has raised €205 million ($244 million), in a Series C round that values the company at €1.4 billion ($1.7 billion).
The funding is coming at a time of strong growth. The Vienna, Austria-based startup is now live in 18 countries and sees some 400,000 sessions booked monthly on its platform, up 700% year-on-year (and up 15% month-on-month). It says it is on track to double employees to 1,000 and reach 10,000 tutors by the end of this year. The plan is to expand to more countries — Mexico and Canada are next on the list — and to continue growing its lists of tutors and subjects covered.
(As a point of comparison, when it last fundraised in March, GoStudent was booking a mere 250,000 tutoring sessions over its platform.)
DST Global is leading the round, with SoftBank (via its Vision Fund 2), Tencent, Dragoneer and previous backers Coatue, Left Lane Capital and DN Capital also participating. Vienna, Austria-based GoStudent has raised €291 million to date, including a €70 million round only this past March and €13.3 million in a Series A this past November.
The rapid pace of funding and GoStudent’s rising valuation — this investment makes it the highest-valued edtech startup in Europe, the company said — comes amid a streak of funding rounds for edtech companies.
And that may be no surprise: online and other digital tools in the last year especially felt more relevant (and in many cases were used more) than ever before due to social distancing during the pandemic. (Other recent deals have included funding for Byju’s, Kahoot, Formative, Engageli, Lingoda, Brainly, ClassDojo, Newsela, and Yuanfudao, among many others.)
But in the case of GoStudent, it’s also because the startup itself is also doing an A+ job in scaling its concept.
The company has been around since 2016 — when it started out initially providing a network for people to help each other answer questions (similar to Brainly), as well as connect with tutors, and for tutors to organize classes — but it was only about 2.5 years ago that GoStudent started to focus more squarely on one-to-one tutoring.
GoStudent provides a fully-integrated service, which lets students and their parents select from a range of topics that are typically taught in schools — currently some 30 subjects, including sciences, math, computing, languages, history, business and more — that they can be tutored on generally or specifically with the aim of taking an exam.
Tutoring comes from people who are tested, vetted and interviewed by GoStudent before they can join the platform; and before engaging tutors, parents and students interview an individual tutor and go through a practice lesson as part of that.
Learning plans are then organized according to students’ schedules and what they are setting out to do (they can send over their homework, or chapters they’re studying in school or even a curriculum outline); and the classes, assessments and payments (based on packages booked), are all handled over the platform, too.
Although there are a number of ways of learning a subject over the internet today — and specifically a number of online-only direct tutoring platforms in the market now (including Brainly, Yuanfudao, and others) — Ohswald said that by and large GoStudent’s biggest competition is the bigger in-person business of teaching, and of students and tutors connecting with each other through word of mouth — the “offline shadow market of tutors,” as he calls it.
All the same, while there are tech tools involved in provisioning and running lessons, at its heart GoStudent is also still about humans connecting to help each other, rather than humans connecting with computer programs.
Interestingly, its founders believe that the Covid-19 pandemic effect was not uniformly positive for its business.
“The pandemic had mixed effects,” Ohswald said. “On the one hand there was a natural demand from kids and parents. But with the schools closed, there was less pressure, less exams, less demand for after-school study. That aspect had a negative effect. But more broadly, there was a BIG boost for digital education. So the mindset of the parent and family drastically shifted.”
He noted that many families turned to tutoring to help “support the kids at home, to help them to stop being overwhelmed.” (And I would add, especially in the first part of the lockdown last year when schools were scrambling a little to regroup and teach online, that as a parent, we found it a relief to have at least some consistency with private tutors online at that time.)
What that means, essentially, is that while GoStudent did well in the last year, the company does not want to tie its growth to a specific set of pandemic circumstances that may well become less of an issue in the year ahead.
Indeed, for better or worse, there are bigger factors at play that predate the pandemic. Increasing pressure on students to perform their best competing against others, a continuing focus on testing, and a general level of academic ambition; but also a much easier and cheaper way of finding and connecting with people who can help students feel more supported in their efforts: all of these are also playing a role.
“GoStudent is one of the fastest growing companies that we have ever backed. The company has grown 800% in terms of revenue and 70x in terms of value since 2020 and we are convinced that this is just the beginning,” Nenad Marovac, founder and managing partner, DN Capital, told TechCrunch. “We believe that GoStudent can become one of the top digital schools in the world. By leveraging technology GoStudent democratizes quality education to all at affordable prices.”
Fintech veteran Jitendra Gupta is ready for his new inning — now he is going after banks in India – TechCrunch
For most people in India, having to engage with banks doesn’t instill a sense of joy. Banks in the South Asian market are notorious for making unannounced spam calls to upsell customers loans and credit cards, even when they have been explicitly asked not to do so.
Moreover, when a customer does reach out to a bank with a query, it can take forever to get the job done. Take ICICI Bank, India’s third largest bank and until recently my only banking partner for over six years, for an example.
It is now in its third month in figuring out who exactly in its relationship with Amazon is supposed to re-issue me a credit card. I have moved on with my life, and it looks like they did, too, likely before they even looked at my query.
Small and medium-sized businesses aren’t a big fan of banks, either. If you operate an early-stage startup, it’s anyone’s guess if you will ever be able to convince a bank to issue you a corporate account. So of course, startups — Razorpay and Open — took it upon themselves to fix this experience.
For consumers, too, in recent years, scores of startups have arrived on the scene to improve this banking experience. Whether you are a teenager, or just out of college, or a working professional, or don’t have a credit score, there are firms that can get you a credit card and loan.
But even these services have a ceiling limit of some sort. And customers aren’t loyal to any startup.
“A customer’s relationship is always with the entity where they park their savings deposit,” said Jitendra Gupta, a high-profile entrepreneur who has spent a decade in the fintech world. Since these customers are not parking their money with fintech, “the startups have been unable to disrupt the bank. That’s the hard reality.”
So what’s the alternative? Gupta, who co-founded CitrusPay (sold to Naspers’ PayU) and served as managing director of PayU, has been thinking about these challenges for more than two years.
“If you really want to change the banking industry, you cannot operate from the side. You have to fight from the centre, where they deposit their money. It’s a very time-consuming process and requires a lot of initial capital and experience with banks,” he told TechCrunch in an interview.
After more than a year and a half of raising about $24 million — from Sequoia Capital India, 3one4 Capital, Amrish Rau, Kunal Shah, Kunal Bahl, Tanglin Venture Partners, Rainmatter and others — Gupta is ready to launch what he believes will address a lot of the issues individuals face with their banks.
His new startup, called Jupiter, wants to bring “delight” to the banking experience, and it will launch in India on Thursday.
“We believe that a bank account should be a smart account, where it gives you insight, shares personalized tips and guides you through attaining some financial discipline,” he said.
To be sure, Jupiter, too, will offer loans and other financial services to customers. But instead of making irrelevant calls to customers, it will assess which of its customers are running short on money and give the option to take a credit line from its app itself, he said. “The upsell doesn’t need to happen by way of spam. It needs to happen by way of contextualization and personalization.”
“Jupiter has been built in a deep integration with the underlying bank, allowing the consumer to have a frictionless experience for all their banking needs,” said Amrish Rau, chief executive of Pine Labs, co-founder of CitrusPay and longtime friend of Gupta.
The startup, which employs 115 people, has developed a number of products for customers joining on day one. The products include the ability to buy now and pay later on UPI, a feature first offered in the market by Jupiter, and a mutual fund portfolio analyzer. A debit card, in-app chat with a customer service agent, expense categorisation, finding the right card, determining the existing health insurance coverage, and more are ready to ship, the startup said.
Jupiter is currently working on providing zero mark-up on forex transactions, and frictionless two-factor authentication. The startup has published a public Trello page where it has outlined the features it is working on and when it expects to ship them, as well as features suggested by its beta-testing customers. “I want to establish full transparency in what we are working on to build trust with customers,” said Gupta.
Jupiter will have its own customer relationship team that will engage with the startup’s users. The startup, which last month opened a waiting list for customers to sign up, had amassed more than 25,000 applications as of two weeks ago.
Even Jupiter, which one day wishes to disrupt the banking sector, currently has to partner with banks. Its partners are Federal Bank and Axis Bank.
I asked Gupta about the excitement his investors see in Jupiter. “Everyone believes, as you see with fintech giants such as Nubank globally, that we will become a full bank,” he said.
But for the time being, Gupta said he is not looking to partner with more banks. “I don’t want Jupiter to attract customers because they want to bank with Federal or Axis. I want them to come to Jupiter because they want to bank with Jupiter,” he said.
In the next 12 months, the startup hopes to serve more than 1 million customers.
What does Red Hat’s sale to IBM tell us about Couchbase’s valuation? – TechCrunch
The IPO rush of 2021 continued this week with a fresh filing from NoSQL provider Couchbase. The company raised hundreds of millions while private, making its impending debut an important moment for a number of private investors, including venture capitalists.
According to PitchBook data, Couchbase was last valued at a post-money valuation of $580 million when it raised $105 million in May 2020. The company — despite its expansive fundraising history — is not a unicorn heading into its debut to the best of our knowledge.
We’d like to uncover whether it will be one when it prices and starts to trade, so we dug into Couchbase’s business model and its financial performance, hoping to better understand the company and its market comps.
The Couchbase S-1
The Couchbase S-1 filing details a company that sells database tech. More specifically, Couchbase offers customers database technology that includes what NoSQL can offer (“schema flexibility,” in the company’s phrasing), as well as the ability to ask questions of their data with SQL queries.
Couchbase’s software can be deployed on clouds, including public clouds, in hybrid environments, and even on-prem setups. The company sells to large companies, attracting 541 customers by the end of its fiscal 2021 that generated $107.8 million in annual recurring revenue, or ARR, by the close of last year.
Couchbase breaks its revenue into two main buckets. The first, subscription, includes software license income and what the company calls “support and other” revenues, which it defines as “post-contract support,” or PCS, which is a package of offerings, including “support, bug fixes and the right to receive unspecified software updates and upgrades” for the length of the contract.
The company’s second revenue bucket is services, which is self-explanatory and lower-margin than its subscription products.
Maybe neobanks will break even after all – TechCrunch
Building a consumer-facing fintech company is expensive. And if you want to build one in a sector crowded by both incumbent companies and richly funded startups, it can be super expensive.
That was the lesson we learned in late 2020 by examining operating results from a number of neobanks.
Neobanks are essentially software layers atop banking infrastructure, offering consumers digital-first, mobile-friendly and often lower-fee banking services. The push to rethink consumer banking is a global effort, with neobanks cropping up in essentially every market you can think of. Private investors have shown up in droves to fund competing neobanks because they have the potential to secure users — customers — that generate revenues for long periods of time.
Investors have proven more than willing to fund huge investments in growth and product at many neobanks, leading to steeply negative operating results at the unicorns. In short, while American consumer fintech Chime has disclosed positive EBITDA — an adjusted profitability metric — many neobanks that we’ve seen numbers from have demonstrated a stark inability to paint a path to profitability.
Recent results from Revolut that TechCrunch covered earlier this morning show that the company had a deeply unprofitable 2020. But if we dig into its quarterly results, there’s good news to be found. Neobanks could be maturing into their cost structure at last.
So today we’ll parse the key Revolut financial results and look at what we can dig up from Starling and Monzo. Perhaps the somewhat good financial news from Revolut is not merely to be found at just one neobank?
Here are the big numbers:
- 57% revenue growth from £166 million in 2019 to £261 million in 2020
- Gross profit growth of £123 million in 2020, up 215% from 2019
- Gross margin of 49% in 2020, what Revolut described as nearly a doubling
- 2020 operating loss of £122 million from £98 million in 2019
- Total loss of £168 million in 2020, up from £107 million in 2019
The gist of these figures is that the company’s revenue growth was solid, but improving gross margins allowed its gross profit to spike in 2020.
Vietnamese financial services app MFast gets $1.5M pre-Series A led by Do Ventures – TechCrunch
MFast, a mobile app that lets Vietnamese users in remote areas access financial services, announced today it has raised a $1.5 million pre-Series A. The round was led by Do Ventures, with participation from JAFCO Asia.
Launched in 2019 by fintech company Digipay, MFast says it has been used by 600,000 people to date. It partners with financial institutions who provide services like loans and insurance, and says it has been used to distribute more than 50 billion VND (about $2.2 million USD) worth of insurance products so far, and 5,000 billion (about $217 million) in financial products.. The company told TechCrunch that it currently has 11 financial partners.
MFast’s consumer credit partners include Mirae Asset, CIMB, Mcredit and Easy Credit, and its insurance partners include PVI, PTI and BSH. It claims to have a network of more than 350,000 advisors, who offers their services through the app.
The company pre-qualifies applicants for credit services using predictive machine learning algorithms to identify applicants with high risks of defaulting on their loans, while its insurance customers are matched with plans using a data-driven engine.
The majority, or about 75% to 80% of MFast’s users are in remote provinces or rural areas, which the company says often limits their access to banking and credit-related services.
The funding will be used to expand MFast to more cities and provinces in Vietnam, develop its technology and partner with more institutions. MFast also plans to enter other markets in the future.
Google’s first retail location opened today in NYC – TechCrunch
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Welcome back to the Daily Crunch for Thursday, June 17. Thank you to Walter Thompson and the Extra Crunch staff for taking the reins I took from Alex. I was released from jury duty, so I’ll be seeing you through the remainder of the week, and we’ll be back to regularly scheduled Alex in no time.
But before we get on with the show, I want to let you know that Duolingo’s director of engineering will join us at our City Spotlight: Pittsburgh event in just two weeks. Karin Tsai joined the company in 2012 as one of its first engineers, and saw the company grow from a scrappy startup into a 400-person global business.
The TechCrunch Top 3
Google recently discovered a bug in its Android app that could have allowed an attacker to quietly steal personal data from a device. The company caught it, plugged it and confirmed that it had no evidence that anyone’s data was compromised.
The AI-powered defense company founded by Oculus founder and seller-to-Facebook Palmer Luckey has landed a $450 million round of investment that values the startup at $4.6 billion just four years in.
Startups and VC
Unit has raised $51 million in a Series B round to further its goal of making it possible for non-fintech and fintech companies alike to build banking products “in minutes.”
Disrupting job recruitment disruption: Beamery raised $138 million to continue building out more technology and shake up online job recruitment as we know it. Ingrid reports today that the company calls itself a “talent operating system,” describing that thusly: “A way to manage sourcing, hiring and retaining of people, plus analyzing the bigger talent picture for an organization.”
Nylas, which created an effective way to integrate email, calendars and other tools into other apps using APIs, is announcing a big round of funding to expand its business — $120 million big.
Data analytics for HR is what eqtble is offering, and it just raised a $2.7 million seed round to do it. There is a lot of data to capture when it comes to a company’s staff, and eqtble wants to help you snag it.
The industrial side of cybersecurity: Claroty, a late-stage company that protects big companies, including Pfizer (which it helped to secure its COVID-19 vaccine supply chain — raised $140 million.
5 tips for brands that want to succeed in the new era of influencer marketing
A small startup with the right message can connect with established and emerging stars on TikTok, Instagram and YouTube who will promote your company’s products and services — as long as they understand the influencer marketplace.
Creators have plenty of brands and revenue channels to choose from, but growth marketers who understand how to court influencers will make inroads no matter how small their budget. Although brand partnerships are still the top source of revenue for creators, many of them are starting to diversify.
If you’re in charge of marketing at an early-stage startup, this post explains how to connect with an influencer who authentically resonates with your brand and covers the basics of setting up a revenue-share structure that works for everyone.
(Extra Crunch is our membership program, which helps founders and startup teams get ahead. You can sign up here.)
Big Tech Inc.
If you live in New York, you can now make your way to Google’s new store, which opened today in Chelsea. The giant’s new brick-and-mortar presence joins the likes of Apple, Microsoft, Samsung and Amazon so people can peruse its hardware offerings, as well as those of selected not-Google offerings.
It’s an advertising world, and we’re just living in it: Instagram today announced the global launch of ads in Reels, its TikTok rival. Sarah Perez says in her reporting that the ads will be up to 30 seconds in length and vertical in format. Like Reels, the new ads will loop, and people will be able to like, comment on and save them, the same as other Reels videos.
Google this morning announced a line of new virtual machines built on AMD’s third-gen EPYC processor. The new line, called Tau, is x86-compatible and offers a 42% price-performance boost over standard VMs. Google, of course, claims the Tau family “leapfrogs” existing cloud VMs.
Amazon this week announced its Appstore Small Business Accelerator Program, which will reduce the commissions Amazon takes on app developer revenues for qualifying smaller businesses. Previously, Amazon’s Appstore took a 30% cut of revenue, including that from in-app purchases. Now, it will take only 20% from developers who earned up to $1 million in the prior calendar year. The program will additionally offer AWS credits.
TechCrunch Experts: Growth Marketing
TechCrunch is building a shortlist of the top growth marketers in tech. If you’re a founder, we’d love to hear who you’ve worked with.
If you’re curious about how these surveys are shaping our coverage, check out this interview Extra Crunch Managing Editor Eric Eldon did with Susan Su, head of Portfolio at Sound Ventures, about growth marketing in 2021.
Crypto finance startup Amber Group raises $100M at $1B valuation – TechCrunch
More mainstream venture capital firms are jumping on the crypto bandwagon as investors increasingly consider bitcoin an investable asset, despite the recent massive price drops of a few major cryptocurrencies. Amber Group, a Hong Kong-based cryptocurrency trading startup, said on Monday it has raised $100 million in a Series B funding round at a pre-money valuation of $1 billion.
The latest valuation is ten times that of the company’s Series A closed in 2019, a $28 million round that counted Coinbase Ventures as one of its investors. Also notably, Amber’s Series B financing was bankrolled by a list of high-profile financial and VC firms, including China Renaissance, which led the round, and Tiger Brokers, Tiger Global Management, Arena Holdings, Tru Arrow Partners, Sky9 Capital, DCM Ventures, and Gobi Partners.
Its past investors Pantera Capital, Coinbase Ventures, and Blockchain.com also participated in the round.
In May, Babel Finance, another crypto asset manager based out of Hong Kong, secured $40 million in funding from a number of big-name institutional investors, including Amber’s investor Tiger Global.
Founded by a group of former investment bankers in their twenties, Amber initially set out to apply machine learning algorithms to quantitative trading but pivoted in 2017 to crypto when the team saw spikes in virtual currency’s trading volumes. The startup now serves both institutional and individual investors, offering them algorithmic trading, electronic market-making, high-frequency trading, OTC trading, borrowing and lending, derivatives, among other products.
The firm launched its mobile app in the third quarter of 2020, widening its scope from institutional clients to retail consumers. It said the trading app has so far accumulated over 100,000 registered users.
Amber has been profitable since its inception, according to its co-founder and CEO Michael Wu, with annualized revenues of $500 million based on figures from January to April 2021.
The startup has seen “record months over the past quarter across both client flow and on-exchange market-making volumes,” said Wu, and it now accounts for “2-3% of total trading volumes in major spot and derivative markets.” Its cumulative trading volumes have doubled from $250 billion since the beginning of the year to over $500 billion. Altogether, it manages around $1.5 billion in trading capital that varies based on BTC and ETH prices.
Amber has over 330 employees worldwide across Hong Kong, Taipei, Seoul, and Vancouver. The proceeds from its Series B will go towards global expansion.
Singaporean who tortured and killed Myanmar maid gets 30 years in jail
Vienna’s GoStudent raises $244M at a $1.7B valuation for its online tutor marketplace – TechCrunch
NYC mayoral candidate Andrew Yang doubles down on comments blaming mentally ill people for New York City’s problems
Lordstown Motors execs cite binding orders to restore confidence a day after CEO, CFO resignations – TechCrunch
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